Operations CRM
Keep leads, customers, tickets, follow-ups, and account history in one workspace built for busy service teams.
The BPO operations layer
Run every operation. Scale with Telvora.
Telvora brings CRM, dialer workflows, live monitoring, attendance, HR management, and reporting into one premium platform for BPO and service teams.
Built for operations leaders who need sales, service, HR, and floor visibility in sync.
Telvora operations hub
Good morning, Maya
1,284
Open CRM tasks
+184 resolved today
96.8%
Attendance health
00:42
Avg response time
Team pulse
View all
- Sofia JamesOn call
- Aarav KapoorAttendance review
- Lena MoralesHR request open
CRM liveHR synced320 seats online
+32% agent efficiency
14 shift exceptions flagged
Measured in motion
Operational lift across more than calls.
Sales records, floor activity, staffing, and HR movement become one operating layer.
5
Core modules
CRM, dialer, monitoring, attendance, and HR work together.
40%
Faster onboarding
New teams start with clearer roles, records, and shifts.
2.4x
More visibility
Managers see live work, staffing, and service signals together.
One operating system for the work behind every customer interaction.
CRM, dialer, monitoring, attendance, HR, and reporting sit close together so leaders can manage the full operation without stitching together disconnected tools.
Dialer & Voice Workflows
Run outbound and inbound campaigns with routing, dispositions, call notes, and supervisor visibility connected to every record.
Live Monitoring Service
Track queues, agents, SLAs, escalations, and floor pressure in real time before small issues become missed targets.
Attendance Management
Manage shifts, late marks, absences, approvals, and attendance exceptions without chasing spreadsheets after every shift.
HR Management System
Centralize employee profiles, onboarding, documents, roles, leave records, and HR requests for distributed operations.
Reporting & Compliance
Give leadership one view of performance, staffing, quality, and audit-ready operational history across every module.
Every module shares the same operational context.
Telvora connects customer records, calls, shifts, HR records, and service monitoring so agents, supervisors, and managers work from the same source of truth.
Customer history
Call outcomes
Shift exceptions
HR requests
Context router
SyncingTelvora
- CRCRMLive
- DLDialerLive
- ATAttendanceLive
- HRHRMSLive
A command view for service, staffing, and performance.
Live metrics sit beside queue health, attendance exceptions, HR requests, and quality signals so supervisors can act before the day drifts off target.
Operations pressure
18
Teams under watch
Support queue72%
Attendance review54%
HR approvals38%
Telvora floor monitor
Live482
CRM tasks closed
1,240
Agents online
97%
Attendance health
Zero missed SLAs today
Controls for the whole operation, not just the phone line.
Role-based access
Keep CRM, HR, attendance, and monitoring permissions aligned with each team member's role.
Operational data protection
Customer records, employee data, and service activity are handled with security-aware controls.
Resilient service coverage
Monitoring and voice workflows are designed to keep distributed floors visible during disruption.
Compliance-ready workflows
Audit trails, supervisor review, and structured approvals support controlled BPO operations.
Proof from the floor.
"Telvora gave our supervisors one view of CRM activity, attendance exceptions, and live service pressure."
"We replaced separate dialer, attendance, and HR spreadsheets with workflows our managers actually trust."
"The monitoring dashboard helped our floor managers catch staffing gaps before they turned into missed SLAs."
Pricing that can flex with the operation.
Start with the modules you need, then scale seats, workflows, and support as your teams, shifts, and service volume grow.
Starter
For small teams bringing CRM, dialer, and daily operations into one place.
$29/seat/mo
Up to 25 active seats + Operations CRM and dialer workflows
Most popular
Growth
For growing BPOs managing multiple teams, shifts, and service queues.
$49/seat/mo
Up to 250 active seats + CRM, dialer, monitoring, attendance, and HRMS
Enterprise
For large operations with custom workflows, compliance review, and uptime needs.
custom pricing
Unlimited active seats + Custom CRM, dialer, HR, and attendance workflows
Proof without the logo wall
Real operating coverage, shown plainly.
Telvora is built for teams that need CRM, dialer, monitoring, attendance, HR, and reporting to hold up during live floor pressure.
- operations modules
- 5
- active seats supported
- 320
- regions covered
- 7
Put every operation on the same page.
Bring your team structure, current tools, and rollout window. We'll map the first Telvora workflow across CRM, dialer, monitoring, attendance, and HR.
Book a Demo