About Telvora

One operating layer for BPO and service teams.

Most BPOs and service teams run their operation across separate, disconnected tools: a CRM for customer records, a dialer for calls, a monitoring dashboard for the floor, a spreadsheet for attendance, and yet another system for HR. Telvora exists to close those gaps by bringing customer, calling, workforce, and HR data into one connected platform, so managers and agents work from the same operational context instead of stitching records together by hand.

What we build

Telvora is a BPO operations platform covering CRM, call center dialer workflows, live monitoring, attendance management, HR management, team and customer chat, managed VPN access, phone number data cleaning, and reporting, with native VoIP calling planned as a connected addition to the dialer.

Who we build it for

Telvora is designed for outsourced operations, contact centers, customer support teams, and service teams that are outgrowing spreadsheets, disconnected CRMs, and manual attendance or HR tracking, and that need one connected system as they add shifts, agents, and service lines.

How we approach the product

Rather than shipping every module as a separate purchase, Telvora is built so teams can adopt CRM and dialer workflows first, then add monitoring, attendance, HR, chat, VPN access, and data refinement as the operation grows, with customer, call, and workforce data staying connected across every module.

Platform modules

  • Operations CRM. Keep leads, customers, tickets, follow-ups, and account history in one workspace built for busy service teams.
  • Dialer & Voice Workflows. Run outbound and inbound campaigns with routing, dispositions, call notes, and supervisor visibility connected to every record.
  • Live Monitoring Service. Track queues, agents, SLAs, escalations, and floor pressure in real time before small issues become missed targets.
  • Attendance Management. Manage shifts, late marks, absences, approvals, and attendance exceptions without chasing spreadsheets after every shift.
  • HR Management System. Centralize employee profiles, onboarding, documents, roles, leave records, and HR requests for distributed operations.
  • Reporting & Compliance. Give leadership one view of performance, staffing, quality, and audit-ready operational history across every module.

Talk to the team

Share your current CRM, dialer, attendance, and HR setup, and we will map which Telvora modules fit your operation first.

Book a Demo