Telvora connects the daily systems a BPO needs to run cleanly: customer records, calling workflows, team monitoring, shift attendance, HR records, and reporting.
Operations map
LiveService modules
Each service works alone, but the value compounds when CRM, dialer, monitoring, attendance, and HR data share the same operational context.
Operations CRM
Manage prospects, customers, tickets, tasks, notes, follow-ups, and account history in one system designed for BPO and service teams.
Dialer
Support inbound and outbound teams with campaign calling, dispositions, routing, notes, and live supervisor context.
Monitoring Service
See agent status, SLA pressure, queue health, escalations, attendance exceptions, and service movement from one command view.
Attendance Management
Track check-ins, absences, late arrivals, shift coverage, approvals, and attendance exceptions across floors and remote teams.
HR Management System
Manage employee profiles, onboarding, documents, roles, leave requests, and HR cases alongside the operational data teams already use.
Additional services
Add chat, secure network access, and calling data cleanup on top of your core modules as your operation grows.
Chat System
Handle customer conversations and internal team messaging without switching tools, so chat history sits next to the CRM record and call log it belongs with.
VPN
Give agents, supervisors, and admins a managed, encrypted connection into your operations systems, whether they are on site or working from home.
Data Refine
Telvora Data Refine cleans, deduplicates, and validates large phone number lists before a single dial goes out, so your dialer connects to real people instead of dead numbers.
VoIP
Telvora is building native VoIP calling directly into the dialer, so campaigns, routing, and call recordings live in the same connected system from the first ring.